Join Our Team
Open Positions at SupercityOS
We’re always looking for sharp, motivated people who love tech, value great service, and want to grow with a company that’s been leading Atlantic Canada’s IT and print space for over 25 years.
No Open Positions at This Time
We’re not hiring right now—but we’re always interested in hearing from talented problem-solvers.
Although we don’t currently have any open roles, we’re always keeping an eye out for sharp, service-focused people who love tech and enjoy solving puzzles. Feel free to check back soon or reach out if you’d like to connect.
Service Coordinator
📍 Burnside, Nova Scotia B0N 2P0, Canada
💰 CAD $50,000 – $60,000 per annum
🎯 Entry Level level
Service Coordinator
SupercityOS | Burnside, Nova Scotia | Hybrid | Full-Time
About SupercityOS
Since 1997, SupercityOS has built its reputation on one idea: technology should work for people, not the other way around. We deliver end-to-end Managed IT Services and Security solutions for thousands of users across a wide range of industries — and we take a security-first approach to everything we do.
But what makes us different isn’t just our tech stack. It’s our team. We’ve spent nearly three decades cultivating a culture that’s collaborative, innovative, and genuinely fun to be part of. We’re proud of where we’ve come from, and we’re excited about where we’re going — and we want you to be part of it.
The Role
We’re looking for a Service Coordinator to be the operational backbone of our service delivery team. Reporting to the Service Manager, you’ll own the flow of incoming service tickets — triaging, prioritizing, and scheduling technicians so the right work gets to the right person at the right time.
This is a newly created role, and a great opportunity to build something from the ground up. You don’t need a technical background — what matters most is that you’re organized, calm under pressure, and instinctively customer-focused. A great day in this role means the queue is clean, the team knows what they’re working on, and new requests land in a system that’s ready to handle them.
This is an ideal entry point into the IT industry for someone who wants to grow their career in service management and client relations.
What You’ll Be Doing
- Triage and manage incoming service tickets, ensuring each one is prioritized, assigned, and tracked through to resolution
- Build and maintain a coordinated technician schedule — the team works from your queue, not their own judgment
- Take calls from clients, gather the right information from a non-technical perspective, and determine how and when tasks get handled
- Monitor service delivery to ensure compliance with service level agreements (SLAs) and flag anything at risk early
- Maintain accurate records of service metrics and prepare reports for the Service Manager
- Address service-related issues promptly, keeping clients informed and satisfied throughout
- Collaborate with the Service Manager and technical teams to ensure timely resolution of incidents and requests
- Participate in regular team meetings to review service performance and identify areas for improvement
- Support service improvement initiatives as the team grows and processes evolve
What Success Looks Like
In your first 6–12 months, success means the queue stays organized, the team has what they need to do their best work, and clients feel like they’re in good hands. The best people in this role bring calm and structure to a busy environment — and find real satisfaction in knowing that when they’re on top of things, everything runs better.
What We’re Looking For
- Previous experience in a customer service, administrative, or coordination role is an asset
- Exceptionally organized with strong follow-through — you don’t let things slip
- Clear, confident communicator, both on the phone and in writing
- Comfortable managing multiple priorities in a fast-moving environment
- Proficiency in Microsoft Office; familiarity with service management or ticketing tools is a bonus
- A proactive, solutions-oriented attitude and a genuine willingness to learn
- A post-secondary degree or diploma in Business Administration or a related field is nice to have, but not required
What We Offer
- Three weeks paid vacation
- Comprehensive health and dental benefits package
- Employee Assistance Program
- Wellness agreement with a local gym
- Company-provided computer and cellphone
- Equipment provided to work from home as needed
- Hybrid work environment — flexibility to work both in-office and remotely
- Free on-site parking
- A team that actually likes each other
How to Apply
We’re hiring one person for this role. Applications are open until April 10th, with an ideal start date of May 11th. If this sounds like you, we’d love to hear from you — whether or not you tick every box. Apply at https://supercityos.com/careers/
SupercityOS is committed to building an inclusive team that represents a variety of backgrounds, perspectives, and experiences. We believe skills are transferable and potential is real. If you’re passionate about this opportunity, apply.
We thank all applicants; only those under consideration will be contacted.
Inside Sales Representative
📍 Burnside, Nova Scotia B0N 2P0, Canada
💰 CAD $48,000 – $58,000 per annum
🎯 Entry Level level
Inside Sales Representative
SupercityOS | Burnside, Nova Scotia | Hybrid | Full-Time
About SupercityOS
Since 1997, SupercityOS has built its reputation on one idea: technology should work for people, not the other way around. We deliver end-to-end Managed IT Services and Security solutions for thousands of users across a wide range of industries — and we take a security-first approach to everything we do.
But what makes us different isn’t just our tech stack. It’s our team. We’ve spent nearly three decades cultivating a culture that’s collaborative, innovative, and genuinely fun to be part of. We’re proud of where we’ve come from, and we’re excited about where we’re going — and we want you to be part of it.
The Role
We’re looking for an Inside Sales Representative to play a dual role at the heart of our sales operation. Reporting to the Sales Manager, you’ll own a portfolio of up to 25 SMB accounts while also serving as the sales execution lead for our Account Manager’s larger client base — taking point on quoting and Sales Orders, and looping in the right people for scoping and pricing as needed.
This role blends relationship management with sales coordination. On any given day you might be nurturing your own accounts, building out a quote for a complex deal, or collaborating with the team to get a Sales Order across the finish line. You’ll be the person who keeps things moving — organized, proactive, and easy to work with.
This is a great fit for someone who thrives in a fast-moving environment, communicates clearly, and takes pride in doing the detail work that makes the whole team run better.
What You’ll Be Doing
- Own the quoting and Sales Order process across all accounts — both your own SMB portfolio and the Account Manager’s larger clients — coordinating with the right people for scoping and pricing as needed
- Serve as a trusted point of contact for a portfolio of SMB accounts, building strong relationships with key stakeholders
- Proactively identify opportunities to better serve clients through upselling and cross-selling — always with their needs in mind
- Monitor account health and flag any risks to retention early
- Track and report on account activity and performance metrics
- Stay current on new technology and IT assets relevant to your clients’ needs
- Navigate quoting tools, ticketing systems, distribution websites, and vendor portals to fulfill client requests efficiently
- Collaborate with the Sales Manager and Account Manager on initiatives to improve the customer experience
What Success Looks Like
In your first 6–12 months, you’ll be measured on two things: customer satisfaction and retention, and contributing to revenue targets. The best people in this role earn trust quickly — from their clients and their teammates.
What We’re Looking For
- 2+ years of experience in account management, customer service, or a client-facing role — though we’re genuinely open to candidates at any stage of their career
- Strong communicator who can build rapport and navigate conversations with professionalism and warmth
- Highly organized with great follow-through — you don’t let things fall through the cracks
- Comfortable working independently and as part of a team
- Interest in or exposure to technology is a real asset in this role
- A post-secondary degree or diploma is nice to have, but not required — we care far more about what you bring to the table
What We Offer
- Competitive base salary
- Hybrid work environment — flexible in-office/WFH schedule, with no rigid day requirements
- Comprehensive benefits package including dental, vision, extended health care, and life insurance
- Employee Assistance Program and Wellness Program
- Paid time off
- On-site parking
- A team that actually likes each other
How to Apply
We’re hiring one person for this role. Applications are open until April 10th, with an ideal start date of May 11th. If this sounds like you, we’d love to hear from you — whether or not you tick every box. Apply at https://supercityos.com/careers/
SupercityOS is committed to building an inclusive team that represents a variety of backgrounds, perspectives, and experiences. We believe skills are transferable and potential is real. If you’re passionate about this opportunity, apply.
We thank all applicants; only those under consideration will be contacted.